Return & Refund Policy

At Zevora Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns Eligibility

• Items can be returned within 7 days of delivery.

• Products must be unused, unworn, and in their original condition, including original packaging and tags (if applicable).

• Certain items such as personal care products, innerwear, or clearance items may not be eligible for return.

How to Request a Return

To initiate a return, please contact us at:
📧 zevoramart0182@gmail.com
Include the following details:

• Order number

• Reason for return

• Clear photos/videos of the product (if damaged or incorrect)

Our support team will guide you through the return process.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

• Provide supporting images or videos for verification.

• Once approved, we will offer a replacement or full refund at no additional cost.

Refund Process

• After the returned item is received and inspected, your refund will be processed.

• Refunds are issued to the original payment method used during purchase.

• Refund processing time: 5–10 business days, depending on your bank or payment provider.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

• Original shipping fees (if any) are non-refundable.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged items (not caused during delivery)

• Items returned after the return window

• Gift cards or digital products (if applicable)

Cancellations

• Orders can be canceled within 12 hours of placement, provided they have not been shipped.

• Once shipped, orders cannot be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:
📧 zevoramart0182@gmail.com